Brands nowadays pay more attention to customer experience. As technology plays a big role in business operations, companies witness how it aids in cost reduction making way for innovation to enable service representatives to provide genuine customer engagement.

Join this event to learn and interact with your peers as industry leaders profile the trends and influences in global customer experience, share the heritage, capabilities and future of AWS CX Innovation Journey, and showcase some examples of how GenAI transforms customer experience. An interactive program with impactful key takeaways, get together with fellow directors and C-level executives to embark further on a transformational CX journey.