Revolutionize your Tech
with Gen-AI
Powered by Freshworks x ToWorkSmile
- October 29, 2024
- 9:30 - 13:30 น
- Eastin Grand Hotel Phayathai Bangkok, Thailand [อีสติน แกรนด์ พญาไท กรุงเทพ]
OVERVIEW
While IT departments are expected to grow this year, it doesn’t mean they need to spend more time or resources on IT service management. Freshworks’ survey has unveiled a groundbreaking opportunity: Globally, IT pros estimate that they could save more than 5 hours per week by using AI to complete repetitive tasks.
Join us, as we unlock the limitless potential of AI to reshape IT efficiency, elevate productivity, and pave the way for substantial cost savings.
Key Takeaways
– The AI revolution: Dive into the transformative potential of AI in IT, offering not only cost savings but also enhanced productivity and efficiency
– Streamlining software management: Gain insights into strategies for efficiently handling the surge in software applications
– Efficiency as the North Star: Understand why IT professionals prioritize ease of use and efficiency in business software over other attributes
– Time: The ultimate currency: Discover how AI can liberate valuable time for IT professionals, potentially saving over five hours per week for more strategic endeavors
It’s time to reimagine the future of your IT department.
Speaker
Montri Trainaphakul
Country Manager - Thailand
Freshworks
Montri is an extensive solution engineer, account executive and executive manager focused on IT Service Management, IT Security Management, Backup & Recovery Solution, Workflow Management and Marketing Automation Solution on production issues to owner managed businesses and international organizations operating in Thailand and Indochina. Having started his career with IBM, Dell Software, Commvault, ServiceNow and Salesforce respectively. With more than 24 years of professional experience in IT Services Management, Montri holds Master degree of Technology of Information System Management and has a deep knowledge and strong background in software solution, business advisory as well as his interpersonal skills.
Nuttanee Pongrattanakul
CEO
ToWorkSmile
ToWorkSmile founder and the first partnership with Freshworks in Thailand since 2014. More than 20 years of experience in IT business segment. Collaborated and closely worked with Freshworks team to help and support the customer to grow up along with the innovation solution. Toworksmile help to boost up and expand the partnership with software business partner to enhance the total solution. Not only specific product but the state of the art solution will be designed for the sustainability customer success solution.
Siriporn Hayuk
Head of Freshworks’ Solution
Freshworks
Siriporn is an expertise on IT Service Management and customer experience solution from Omnichannel era to one single platform. She has professional experience in IT business more than 23 years with focusing how to solve a business pain point with one platform solution to make business streamline with efficiency. She worked with more than 100+ Thailand businesses and international companies operating in Thailand and US, EU chain.
Agenda Flow
| Time | Duration | Agenda |
|---|---|---|
| 9:30 - 9:50 | 20 mins | Registration |
| 9:50 - 10:00 | 10 mins | Welcome Keynote Nuttanee Pongrattanakul, CEO at ToWorkSmile |
| 10:00 - 10:20 | 20 mins | Keynote Session Montri Trainaphakul, Country Manager - Thailand at Freshworks |
| 10:20 - 11:00 | 40 mins | An intro of Freshworks’ latest offerings (Brief walk-through) |
| 11:00 - 11:45 | 45 mins | Customer Story |
| 11:45 - 12:00 | 15 mins | Q & A |
| 12:00 - 13:30 | 90 mins | Lunch/Networking Event |
| 13:30 onwards | Closing |
Freshworks was founded in 2010, offering a fresh approach for business software that continues to the current day: making it fast and easy for businesses to delight their customers and employees.
Freshworks built a simple yet powerful integrated all-in-one solution that unifies domains not
typically seen together – IT, Service, Support, Sales, Marketing – such that mid-market and enterprise companies couldn’t help but see the value and they now make up a sizable portion of our business today.
Freshworks’ products span three broad categories:
● Customer Support ● IT and the Employee ● Experience and Sales & Marketing
ToWorkSmile Co., Ltd. is a Top Platinum Partner with Freshworks Inc. since 2014. We are a partnership and professional in ITSM and Customer Service Platform, all-in-one Solution , boosted with generative AI. We built a potential service team to support Innovation solution with the best practice and unified methodology. Our mission to enhance the efficiency, concentrating and strengthening the business with a green concept of digital life with simple and easy. More than 200+ customers range from start-up to an Enterprise with all business sizes. We have completed the biggest deal both of migration and transition tool with fully and completely success. Our core value to drive the customer success with strengthen knowhow and specialization team through vertical experiences more than 10 years.
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