When you hear the words leader, compassionate, and inspiration in the same sentence – you instantly picture people who have made a name for themselves through hard earned success. That’s the kind of leadership you can expect from Anna Febriana Triastuti, the Director, Chief Human Capital Officer at Mayapada Healthcare. For the upcoming edition of HR Leaders & HR Tech Series, rockbird media gives you an exclusive insight at one of its esteemed speakers in this Spotlight Interview.
With Mayapada Healthcare’s launch of the “Deliver Better Care” program, we asked Anna what ways her HR Team delivered success for the company through this. “The goal is to create a thriving internal culture where employees feel empowered, engaged and aligned with our mission to deliver excellence in patient care… The key part of this initiative has been fostering employee engagement. We established transparent communication channels, such as the Mayapada Newsletter, regular town halls, and also team building activities through the so-called Amazing Race. Creating open dialogue, stronger bonds and cultivating a sense of belonging.”
The program’s impact has been highly encouraging as Employee Engagement scores improved across all units, reflecting stronger morale and alignment; with HR Services Satisfaction Survey also showing that employees feel more supported, contributing to a healthier, more collaborative work environment. She added that “Deliver Better Care” is not just an initiative but a transformative journey that has embedded the brand’s promise into the very fabric of Mayapada Healthcare. By aligning HR initiatives with their mission, they are building a culture where excellence in patient care is a shared value, allowing them to provide the best care possible and fostering a positive, high-performing work environment.
Digitalization caused a disruption in many industries. Focusing on the advantages gained, We asked the best things it added upon integrating it in their workforce. The Chief Officer was glad to share how they embraced and use it to gain an edge. The move to a paperless environment, ease in accessing employee analytics, and receiving valuable feedback in the snap of a finger are some of the best conveniences that came to mind. “[Digitalization] has empowered us to build a responsive data-driven and high performing culture. Mayapada Healthcare is setting a strong foundation for the future. We deliver better care through the enhanced system and creating forward thinking strategies.”
rockbird media was curious about the effects of digitalization on the workforce as it is here to stay, which meant upskilling and reskilling is a necessity moving forward. This prompted us to ask her predictions in the HR landscape as a result of further advancements in HR Tech. Anna’s answer? They already have plans. This entails the use of Learning Management Systems with the help of AI, with the goal of making upskilling and reskilling precise. “This future focus approach will help us to build a resilient leadership pipeline and also to support a flexible, adaptable workforce, ready to meet our high standard of care.” Finally, she emphasized that embracing these changes will position her organization to deliver better care and meet the future demands of healthcare with confidence and adaptability.
These are some of the things Anna was able to share in just a few minutes of the interview. Imagine what more she’s got up her sleeve in the upcoming strategy meeting this November 19 at Shang-ri La Jakarta. We’re excited to have you!
