Personal information is any information or an opinion that identifies you and may include sensitive information. The type of information we collect will depend on your relationship with Rockbird Media. For example, we collect personal information from beneficiaries, business partners, members of the public, online users of the Rockbird Media website, and Rockbird Media personnel (including employees, delegates, sponsors and prospective employees).
What information is collected and how?
The type of information collected and retained by Rockbird Media includes personal information about:
Personal information collected by Rockbird Media includes (without limitation):
Rockbird Media collects personal information about an individual by way of forms filled out, face to face meetings and interviews, telephone calls, facsimiles, email and sometimes through use of contractors/consultants.
When collecting information, only information necessary for the activities of Rockbird Media will be collected and recorded. Information given in confidence will remain confidential.
Some third party companies with which we have accounts and on which accounts we post links to website content, including Facebook and other social-media platforms, may track your activity if you click on said links.
Yes – cookies are small pieces of data that are sent to your browser by Rockbird Media when you visit our website, and are stored on your computer's hard drive. Cookies are used to collect non-identifying information about our visitors, such as web surfing behavior or user preferences, and allow us to recognize you when you next visit our website. By using our website, subscribing to our services, you agree that we can place cookies on your device.
Personal information provided by other people
TOPS may also receive personal information from third parties - for example, references or referrals, advertising networks, payment and delivery services, sub-contractors and/or other TOPS entities. This information forms part of the personal information described in this policy.
Rockbird Media's use of personal information
Rockbird Media may also receive personal information from third parties - for example, references or referrals, advertising networks, payment and delivery services, and sub-contractors This information forms part of the personal information described in this policy.
Rockbird Media's use of personal information
Rockbird Media will collect, hold, use and disclose your personal information for purposes including (without limitation):
to verify your identity;
to provide services to you, to manage and account for the services provided and to improve those services;
to manage our relationship with you;
to communicate with you about our events, products or services we believe may interest you;
to respond to your feedback, questions or complaints;
to facilitate our international business operations; and
to provide information to our third party service providers in connection with any of the above.
Rockbird Media does not otherwise disclose personal information without your permission unless the disclosure is:
required or authorized by law in the Philippines, including without limitation, international law as well.
Wherever reasonably practicable, TOPS will store personal information on data servers that are owned and controlled by TOPS and/or our third party service providers. However, some of your information may be transferred, stored, processed, used or disclosed overseas by TOPS if our service providers are located overseas or if the information is required to be used or disclosed overseas for the purpose for which it was conveyed to TOPS by the individual.
How we protect your personal information
We take appropriate physical, electronic and managerial measures to ensure that we keep your information secure, accurate and up-to-date, and that we only keep it as long as is reasonable and necessary.
Although we use appropriate security measures once we have received your personal information, the transmission of information over the internet is never completely secure. We do our best to protect personal information, but we cannot guarantee the security of information transmitted to our website, so any transmission is at the user's own risk. However, any payment card details (such as credit or debit cards) we receive on our website are passed securely to our payment processing provider according to the Payment Card Industry Security Standards.
Contacting TOPS about access, correction and/or privacy complaints
An individual may:
request access to and seek correction of their personal information held by Rockbird Media at any time;
make a complaint in relation to a breach of their privacy; or
You will be required to provide proof of identity in order to obtain access to your personal information. Rockbird Media aims to provide access to your personal information within a reasonable period of time upon receipt of a valid request.
At all times, privacy complaints will be:
Rockbird Media will commence an investigation into your complaint. You will be informed of the outcome of your complaint within a reasonable period of time following completion of the investigation.
To update us with your communications preferences, including electing NOT to receive further information from us, please contact our Supporter Care team by email on email@example.com or by writing to us at: No. 5, 17/F, Strand 50, 50 Bonham Strand, Sheung Wan, Hong Kong. We can change the types of communications you receive, or stop all communication from us. Please allow 28 days for your request to be processed and your preferences to take effect.