About The Event
The customer experience landscape in Malaysia is undergoing rapid transformation, driven by digital innovation at its core. By adopting hyper-personalization, omnichannel experiences, AI, and sustainability, businesses can meet modern consumer expectations, drive growth, and strengthen relationships. These innovations will shape the future of customer engagement and success in the country.
Join Rockbird Media’s customerX in Kuala Lumpur on August 19, 2025. Gain exclusive insights from CX thought leaders and engage with industry visionaries at this unmissable event!

The customerX: Next-Gen Experience is HRDC Claimable. Registered employers under Kumpulan Wang Pembangunan Sumber Manusia (KWPSM) can apply training grant through the e-TRiS system by selecting “Non-Registered Training Provider Details – Oversea” under the Skim Bantuan Latihan (SBL) only.
200+
attendees
20+
speakers
15+
sessions
2025 Speakers
AEON (M) Co Berhad
Alliance Bank Malaysia Berhad
AirAsia
Mydin Mart (Tri Shaas Sdn Bhd)
Pos Malaysia Berhad
TTRacing
CIMB Group
EPIC Berhad
NH Prima International Sdn Bhd
Peak Fitness
PLUS Malaysia
Premium Delegate Experience
2025 Sponsor
Gold
Silver
Exhibitor
Interested to Know More?
Venue
- Aloft Kuala Lumpur Sentral
- +60 3-27231188
- 5, Jalan Stesen Sentral, Kuala Lumpur Sentral, Malaysia
Attendee Fees
$179
- Full Access to all conference segments including keynote and breakout sessions
- VIP Hospitality Experience featuring a curated buffet lunch, premium canapés and beverages
- Exclusive Networking Access to closed-door business matchmaking and booth interactions
- Premium Content Takeaway: Digital copies of keynote and breakout session presentations
$199
- Full Access to all conference segments including keynote and breakout sessions
- VIP Hospitality Experience featuring a curated buffet lunch, premium canapés and beverages
- Exclusive Networking Access to closed-door business matchmaking and booth interactions
- Premium Content Takeaway: Digital copies of keynote and breakout session presentations