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Next-Gen Experience

August 19, 2025 | 9:00 - 17:00 | Aloft KL Sentral, Malaysia
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About The Event

The customer experience landscape in Malaysia is undergoing rapid transformation, driven by digital innovation at its core. By adopting hyper-personalization, omnichannel experiences, AI, and sustainability, businesses can meet modern consumer expectations, drive growth, and strengthen relationships. These innovations will shape the future of customer engagement and success in the country. 

Join Rockbird Media’s customerX in Kuala Lumpur on August 19, 2025. Gain exclusive insights from CX thought leaders and engage with industry visionaries at this unmissable event!

Who Should Attend?

C-levels, VPs, Heads of:
Customer Experience
Customer Engagement
Customer Excellence
Customer Happiness
Customer Loyalty
Growth & Marketing
Customer Data

Key Takeaways From Rockbird Media's
B2B X-change Series

1. Peer-to-Peer Content Sharing
Gain actionable insights and strategies directly from industry peers through engaging and thought-provoking content.
2. Interactive Sessions
Participate in dynamic, hands-on discussions designed to foster collaboration and address real-world challenges.
3. Access to Solution Providers
Meet with top-tier solution providers who offer tailored tools and technologies to help overcome your business challenges.
4. Director-Level Attendance
Connect with an exclusive group of decision-makers, ensuring high-value discussions with impactful outcomes.
5. Unique Networking Opportunities
Build meaningful relationships with industry leaders in an environment conducive to forging long-term partnerships.
6. 1:1 Meetings
Engage in strategic conversations addressing critical business priorities, trends, and opportunities.
7. Intimate Environment
Experience a focused and curated setting designed to maximize interaction, learning, and collaboration.

2025 Speakers

Low Ngai Yuen
Chief Merchandise and Marketing Officer
AEON (M) Co Berhad
Datuk Andrew Lim Tatt Keong
Group Deputy Chairman, SOGO SEIBU Group and President, Malaysia Retailers
Association
Roy Heong
Chief Sustainability Officer
Alliance Bank Malaysia Berhad
Alexia Leong
Head, Customer Happiness
AirAsia
Shaakir Siraj
Managing Director
Mydin Mart (Tri Shaas Sdn Bhd)

2025 Sponsor

Silver

Past Series Sponsors

Interested to Know More?

REQUEST AGENDA

Attendee Fees

EARLY BIRD

The fees are for the end-user only and not applicable for sponsors/vendors.

Early Bird Promo runs until June 30, 2025

$179

  • All Access Pass (General & Breakout Sessions)
  • Welcome Kit
  • Signature Buffet Lunch, Canape & Drinks
  • Executive Networking Opportunities and booth privileges
  • Exclusive access to available presentations/slides
  • E-Certificate of Participation

*End-user only. Subject for approval.

REGISTER NOW

REGULAR RATE

The fees are for the end-user only and not applicable for sponsors/vendors.

$199

  • All Access Pass (General & Breakout Sessions)
  • Welcome Kit
  • Signature Buffet Lunch, Canape & Drinks
  • Executive Networking Opportunities and booth privileges
  • Exclusive access to available presentations/slides
  • E-Certificate of Participation

*End-user only. Subject for approval.

REGISTER NOW
Vendors/Consulting Services/Media or Marketing Agencies
SEND US AN EMAIL FOR PRICING AND INCLUSION DETAILS
CONTACT US
“Well organized and knows the right people to tap as presenters”
Cocogen Insurance, Inc.
“Rockbird has greatly improved as an organizer from the past 1-2 years and I enjoy attending events organized by them”
Nutriasia, Inc.
“Great initiative and opportunity to expand network and knowledge.”
Novateur Coffee Concepts Inc
“I would like to commend the event organizer, Rockbird Media for organizing this event. The overall experience is top notch. Congratulations to the whole team!”
Diageo Philippines, Inc.
“Rockbird Media did a great job organizing the event! Everything was smooth and the sessions were really useful. We’d love to join future events, and a complimentary invitation would be awesome. Thanks for a great experience!”
Belo Medical Group
“Very organized and the staff are very professional and approachable. The whole event is exciting and offers new learning opportunities. Suppliers are great.”
Riverbanks Development Corporation

rockbird media is a leading international business media company that specializes in producing B2B events and providing comprehensive business solutions designed to drive growth and success.

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