About The Event
The customer experience landscape in Malaysia is undergoing rapid transformation, driven by digital innovation at its core. By adopting hyper-personalization, omnichannel experiences, AI, and sustainability, businesses can meet modern consumer expectations, drive growth, and strengthen relationships. These innovations will shape the future of customer engagement and success in the country.
Join Rockbird Media’s customerX in Kuala Lumpur on August 19, 2025. Gain exclusive insights from CX thought leaders and engage with industry visionaries at this unmissable event!
2025 Speakers
Low Ngai Yuen
Chief Merchandise and Marketing Officer
AEON (M) Co Berhad
AEON (M) Co Berhad
Roy Heong
Chief Sustainability Officer
Alliance Bank Malaysia Berhad
Alliance Bank Malaysia Berhad
Alexia Leong
Head, Customer Happiness
AirAsia
AirAsia
Shaakir Siraj
Managing Director
Mydin Mart (Tri Shaas Sdn Bhd)
Mydin Mart (Tri Shaas Sdn Bhd)
Charles Brewer
Group Chief Executive Officer
Pos Malaysia Berhad
Pos Malaysia Berhad
Henry Ting
Chief Executive Officer
TTRacing
TTRacing
Trang Truong
Head of Business Process Reengineering, Group Customer Experience Management
CIMB Group
CIMB Group
Premium Delegate Experience
Director-Level Connections
Gain actionable insights and strategies directly from industry peers through engaging and thought-provoking content.
Executive Roundtables
Exchange strategies and benchmark with top
decision-makers.
1-to-1 Meetings
Engage in curated discussions tailored to your
business goals.
Solution Provider Access
Discover bespoke tools and services from
leading providers.
High-Level Networking
Build long-term partnerships in a trust-driven
environment.
Curated Setting
Experience a focused space designed for
meaningful dialogue.
Peer Insights
Gain actionable takeaways directly from
industry peers.
2025 Sponsor
Silver
Past Series Sponsors
Interested to Know More?
Venue
- Aloft Kuala Lumpur Sentral
- +60 3-27231188
- 5, Jalan Stesen Sentral, Kuala Lumpur Sentral, Malaysia
Attendee Fees
EARLY BIRD
Runs until June 30, 2025
The fees are for the end-user only and not applicable
for sponsors/vendors.
$179
- Full Access to all conference segments including keynote and breakout sessions
- VIP Hospitality Experience featuring a curated buffet lunch, premium canapés and beverages
- Exclusive Networking Access to closed-door business matchmaking and booth interactions
- Premium Content Takeaway: Digital copies of keynote and breakout session presentations
*End-user only. Subject for approval.
REGULAR RATE
The fees are for the end-user only and not applicable
for sponsors/vendors.
$199
- Full Access to all conference segments including keynote and breakout sessions
- VIP Hospitality Experience featuring a curated buffet lunch, premium canapés and beverages
- Exclusive Networking Access to closed-door business matchmaking and booth interactions
- Premium Content Takeaway: Digital copies of keynote and breakout session presentations
*End-user only. Subject for approval.
Vendors/Consulting Services/Media or Marketing Agencies
Send us an email for pricing and inclusion details
hello@rockbirdmedia.com
Who Should Attend?
C-levels, VPs, Heads of:
Customer Experience
Customer Engagement
Customer Excellence
Customer Happiness
Customer Loyalty
Growth & Marketing
Customer Data
