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Next-Gen Experience

August 19, 2025 | 9:00 - 17:00 | Aloft KL Sentral, Malaysia
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About The Event

The customer experience landscape in Malaysia is undergoing rapid transformation, driven by digital innovation at its core. By adopting hyper-personalization, omnichannel experiences, AI, and sustainability, businesses can meet modern consumer expectations, drive growth, and strengthen relationships. These innovations will shape the future of customer engagement and success in the country. 

Join Rockbird Media’s customerX in Kuala Lumpur on August 19, 2025. Gain exclusive insights from CX thought leaders and engage with industry visionaries at this unmissable event!

Official HRD Corp Claimable logo

The customerX: Next-Gen Experience is HRDC Claimable. Registered employers under Kumpulan Wang Pembangunan Sumber Manusia (KWPSM) can apply training grant through the e-TRiS system by selecting “Non-Registered Training Provider Details – Oversea” under the Skim Bantuan Latihan (SBL) only.

200+

attendees

20+

speakers

15+

sessions

2025 Speakers

Low Ngai Yuen
Chief Merchandise and Marketing Officer
AEON (M) Co Berhad
Roy Heong
Chief Sustainability Officer
Alliance Bank Malaysia Berhad
Alexia Leong
Head, Customer Happiness
AirAsia
Shaakir Siraj
Managing Director
Mydin Mart (Tri Shaas Sdn Bhd)
Henry Ting
Chief Executive Officer
TTRacing
Trang Truong
Head of Business Process Reengineering, Group Customer Experience
CIMB Group
Dr. Ts. Haji Muhtar bin Suhaili
Group CEO
EPIC Berhad
Min-Jee Kho
Former CEO
NH Prima International Sdn Bhd
Andrea Lim
Co-Founder
Peak Fitness
Satpal Singh Dhillon
Chief Strategy & Sustainability Officer
PLUS Malaysia
Chang Chin Arn
Principal Solutions Consultant
Genesys

Premium Delegate Experience

Director-Level Connections
Gain actionable insights and strategies directly from industry peers through engaging and thought-provoking content.
Executive Roundtables
Exchange strategies and benchmark with top decision-makers.
1-to-1 Meetings
Engage in curated discussions tailored to your business goals.
Solution Provider Access
Discover bespoke tools and services from leading providers.
High-Level Networking
Build long-term partnerships in a trust-driven environment.
Curated Setting
Experience a focused space designed for meaningful dialogue.
Peer Insights
Gain actionable takeaways directly from industry peers.

2025 Sponsor

Gold

Silver

Bronze

Exhibitor

Interested to Know More?

REQUEST AGENDA

Venue

  • Aloft Kuala Lumpur Sentral
  • +60 3-27231188
  • 5, Jalan Stesen Sentral, Kuala Lumpur Sentral, Malaysia

Attendee Fees

EARLY BIRD
Runs until June 30, 2025
The fees are for the end-user only and not applicable for sponsors/vendors.

$179

  • Full Access to all conference segments including keynote and breakout sessions
  • VIP Hospitality Experience featuring a curated buffet lunch, premium canapés and beverages
  • Exclusive Networking Access to closed-door business matchmaking and booth interactions
  • Premium Content Takeaway: Digital copies of keynote and breakout session presentations
*End-user only. Subject for approval.
BUY NOW
REGULAR RATE
The fees are for the end-user only and not applicable for sponsors/vendors.

$199

  • Full Access to all conference segments including keynote and breakout sessions
  • VIP Hospitality Experience featuring a curated buffet lunch, premium canapés and beverages
  • Exclusive Networking Access to closed-door business matchmaking and booth interactions
  • Premium Content Takeaway: Digital copies of keynote and breakout session presentations
*End-user only. Subject for approval.
BUY NOW
Vendors/Consulting Services/Media or Marketing Agencies

Send us an email for pricing and inclusion details

hello@rockbirdmedia.com

Who Should Attend?

C-levels, VPs, Heads of:
Customer Experience
Customer Engagement
Customer Excellence
Customer Happiness
Customer Loyalty
Growth & Marketing
Customer Data
“Well organized and knows the right people to tap as presenters”
Cocogen Insurance, Inc.
“Rockbird has greatly improved as an organizer from the past 1-2 years and I enjoy attending events organized by them”
Nutriasia, Inc.
“Great initiative and opportunity to expand network and knowledge.”
Novateur Coffee Concepts Inc
“I would like to commend the event organizer, Rockbird Media for organizing this event. The overall experience is top notch. Congratulations to the whole team!”
Diageo Philippines, Inc.
“Rockbird Media did a great job organizing the event! Everything was smooth and the sessions were really useful. We’d love to join future events, and a complimentary invitation would be awesome. Thanks for a great experience!”
Belo Medical Group
“Very organized and the staff are very professional and approachable. The whole event is exciting and offers new learning opportunities. Suppliers are great.”
Riverbanks Development Corporation
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rockbird media is a leading international business media company that specializes in producing B2B events and providing comprehensive business solutions designed to drive growth and success.

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Official HRD Corp Claimable logo

The customerX: Next-Gen Experience is HRDC Claimable. Registered employers under Kumpulan Wang Pembangunan Sumber Manusia (KWPSM) can apply training grant through the e-TRiS system by selecting “Non-Registered Training Provider Details – Oversea” under the Skim Bantuan Latihan (SBL) only.