AWS Retail Day TH July 2025

AWS Retail Day:
Building the Consumer Experience of the Future

Overview

We are pleased to invite you to “AWS Retail Day: Building the Consumer Experience of the Future” happening on 22 July 2025. Consumer behavior and expectations have fundamentally changed over recent years, compelling retailers to drive digital transformation across their value chain.

Built by the world’s leading innovative retailer, AWS delivers market-proven solutions specifically designed for the retail industry and battle-tested by amazon.com. Through this event, AWS and its extensive portfolio of retail competency partners aim to help retailers in Thailand innovate faster and scale their growth.

Join us and our partners as we explore exciting retail topics, including retail operation optimization, the art of hyper-personalization, Generative AI, and more.

Industry Topics

– Leverage the power of customer data to make informed business decisions

– Increase conversion through hyper-personalized customer experiences such as personalized digital content and dynamic product recommendations

– Unleash the power of chatbots, digital shopping assistants, enterprise search and document processing

– Build sophisticated supply chains through better inventory visibility, process flexibility, and network collaboration across the value chain

– Enrich the digital shopping experience through AI/ML solutions

Agenda Flow

11:30 - 12:00 PM

Registration

12:00 - 1:00 PM

Lunch

1:00 - 1:10 PM

Welcome Remarks

Vatsun Thirapatarapong, Country Leader, Thailand

1:10 - 1:30 PM

AWS Innovative solutions with Partners

Anurag Saluja, APJ Partner Leader (Retail CPG), AWS

1:30 - 1:50 PM

Leading in the Age of AI: Why Business Leaders Must Understand Technology

Homin Kim, Head, ASEAN Retail/CPG BD, AWS

1:50 - 2:20 PM

Retail Reinvented: Trends, Insights, and Innovation

Prem Periyasamy, Director, Deloitte Consulting Pte Ltd

2:20 - 2:35 PM

Break

2:35 - 3:05 PM

Navigating the Future of Retail: Driving Transformation through Innovation

Moderator: Kittisak Kovintavewat, Senior Account Manager, ENT & SMB, AWS

Panelists: Wichian Jiamwijitkul, SVP - Data Analytics & AI, Home Product Center Public Company Limited

Chatchai Komrangded, Head of Solutions Architect, Thailand, AWS

3:05 - 3:30 PM

Building Trust & Loyalty Through Data

Savanun Boonyapanich, Head of Thailand for Commercial & Startups, Braze

Karn Kongsawat, Country Lead, Thailand Snowflake Inc.

3:30 - 3:50 PM

The Experience Edge: Decoding What Drives Growth in Modern Retail

Andrew Elturk, Regional Growth Director, Contentsquare

Dr Gail (Sarintip Satitsatian), General Manager, Business Operations, Ascend Group

3:50 - 4:05 PM

Transforming Retail Customer Experiences with personalised CX at Scale

Kulachart Ngernpermpoon, Country Manager, Genesys

4:05 - 4:20 PM

Fixing Broken Trust: How Humans Make Auto-Chat Awesome

Nattapol Thamsangwarl, Chief Executive Officer, Go Digit

4:20 - 4:35 PM

Break

4:35 - 4:50 PM

The Identity Advantage: How Knowing Your Customer Drives Conversions and Reduced Fraud

Ashley Woo, Strategic Account Director, Forter

4:50 - 5:05 PM

Insight Hub: Retail Answers-As-A-Service and Data Commercialization Platform

Randy McGraw, Chief Commercial Officer, Sertis

5:05 - 5:20 PM

Retail Reimagined - Transform and Thrive with AI (Fireside chat)

Chee How Lim, CEO/Founder, Tapway

5:20 - 5:35 PM

Closing and Lucky Draw

AWS Retail Day:
Building the Consumer Experience of the Future

Overview

Industry Topics

Agenda Flow

Speakers

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