Maximizing Return on
AI Investment with
Unified IT Management
and Driving Continuous Value
- March 26, 2025
- 4:00 PM - 8:00 PM
- Sofitel Kuala Lumpur Damansara
Overview
Businesses in 2025 calls for a shift in the ITSM landscape, with the mainstream role of Artificial Intelligence (AI) in transforming workplaces. AI and its cutting-edge fact, generative AI bring to the forefront the importance of enhancing employee experiences, and ways to achieve it. It is also important for IT leaders to choose the right AI tools to avoid unnecessary tech spending while balancing organizational efficiency and productivity.
Join us for an in-depth discussion on AI’s promise in ITSM, especially in transforming employee experiences, its challenges, and how Freshworks and Device42 are at the forefront of this AI revolution. Here’s what you can expect to learn:
Speakers
Benjamin Hoo
Country Manager - Malaysia
Freshworks
Benjamin Hoo is a passionate IT professional in areas of Digital Transformation, Securities, IT Cost Optimization & Automation.
He has helped numerous organizations leverage technology to drive growth and innovation.
With over 17 years of experience in enterprise software and cloud solutions, he has a deep understanding of the challenges that businesses face in the digital age and is passionate about helping them navigate this complex landscape in staying ahead of the curve in the competitive marketplace.
Ben Walton
Senior Solutions Architect - Asia-Pacific & Japan
Device42
Ben Walton is a Senior Solutions Architect for Device42 in the Asia-Pacific and Japan region, bringing over 25 years of experience in IT Service Management, cloud transformation, and enterprise discovery solutions. Throughout his career at industry leaders including AWS, DXC Technology, and HPE, Ben has consistently delivered transformative results in CMDB implementation, cloud migration, and multi-vendor service integration.
As a former Migration Customer Solution Manager at AWS, Ben guided multiple large-scale enterprise migrations across ASEAN, achieving an average 30% reduction in operational costs. His extensive experience at DXC and HPE includes leading SIAM (Service Integration and Management) initiatives at major organizations like Shell and SCG Thailand, where he successfully implemented ITIL processes and complex configuration management systems to orchestrate multi-vendor service delivery.
James Thang
Group Chief Information Officer
HELP University
Group CIO of an education institution, led the organization’s digital transformation by implementing the LHDN e-invoice middleware and a cashless e-wallet system integrated with a ticketless parking solution using License Plate Recognition (LPR). Additionally, he introduced the Digital Business Card (e-BizCard) and the University Student Information System, both supporting the institution’s ESG/SDG goals. He was honored with the ETCIO Transformative CIO Award in 2022 and 2023 by Times Economic Magazine, receiving recognition for two consecutive years. Furthermore, he was acknowledged as a prominent figure in the Global CIO Forum for The World CIO 200 in 2023 and 2024. Notably, he was the only individual from Malaysia to participate in the GEC Media World CIO Grand Finale in South Africa, where he won the Global Champion award, affirming his remarkable achievements in the field.
Alex Tan
Group Chief Information Officer
Yinson
Passionate in driving Innovation, Sustainable and Insights-driven business transformation, Alex brings 25 years of experience in Information & Communications Technology (ICT), Software Engineering, cross-industry IT Consulting and Digital Technologies, including Data and AI.
In 2024, he is the winner of both The World CIO 200 (Legend category) as well as the CIO 100 Awards and continues to be recognized as a transformative technology leader by the Global CIO Forum Committee for his merits and achievements in driving organizational excellence.
Program Flow
| Time | Duration | Agenda |
|---|---|---|
| 4:30 PM | 30 mins | Registration + Welcome Refreshments |
| 5:10-5:20 PM | 10 mins | Welcome Keynote |
| 5:20- 5:40 PM | 20 mins | Level Up : ITSM with AI |
| 5:45- 6:00 PM | 15 mins | Break + Networking |
| 6:00-6:30 PM | 30 mins | Simplify your EX with Device42 and Freshservice |
| 6:30- 6:50 PM | 20 mins | Panel |
| 6:50-7:00 PM | 10 mins | Break for Prayer + Dinner start |
| 7:00-8:30 PM | 90 mins | Dinner & Networking |
| Time | Duration | Agenda |
|---|---|---|
| 4:30 PM | 30 mins | Registration + Welcome Refreshments |
| 5:10-5:20 PM | 10 mins | Welcome Keynote |
| 5:20- 5:40 PM | 20 mins | Level Up : ITSM with AI |
| 5:45- 6:00 PM | 15 mins | Break + Networking |
| 6:00-6:30 PM | 30 mins | Simplify your EX with Device42 and Freshservice |
| 6:30- 6:50 PM | 20 mins | Panel |
| 6:50-7:00 PM | 10 mins | Break for Prayer + Dinner start |
| 7:00-8:30 PM | 90 mins | Dinner & Networking |
Freshworks was founded in 2010, offering a fresh approach for business software that continues to the current day: making it fast and easy for businesses to delight their customers and employees.
Freshworks built a simple yet powerful integrated all-in-one solution that unifies domains not typically seen together – IT, Service, Support, Sales, Marketing – such that mid-market and enterprise companies couldn’t help but see the value and they now make up a sizable portion of our business today.
Freshworks’ products span three broad categories:
• Customer Support • IT and the Employee • Experience and Sales & Marketing
TruVisor is a visionary distributor in Asia, with offices in Singapore, Malaysia, Indonesia, Thailand, Philippines, India, and Vietnam. Established in 2008 with over 100 successful regional enterprise projects, we help businesses digitize, automate, and secure their IT and business operations. We focus on solutions for cloud security, digitalization and automation, asset intelligence, identity security, and data management and protection.
Our solutions empower partners to transition into a cloud-based services model to reduce cost and expand the managed service portfolio. Our experience, expertise, and regional partner network enable us to help clients thrive in the digital age and operate more efficiently and securely.
