Customer Experience Archives - Rockbird Media

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Mia Bulatao speaking at CustomerX 2025 about Pick.A.Roo’s CX strategy

Built for the Filipino Lifestyle: Mia Bulatao on How Pick.A.Roo Prioritizes Real People in a Rapidly Digital World

Manish Shah delivering keynote at CustomerX 2025

Local at Heart, Global in Vision: How Verint’s Manish Shah Champions Culturally Intelligent CX Automation

A group of people seated at tables, attentively watching a presentation on a large screen in front of them.

Beyond Points: Reimagining Loyalty with Heart, Value, and Human Connection

Wence Wenceslao, Senior Global Digital Lead at Unilever Beauty & Wellbeing

“AI That Gets You” — Wence Wenceslao on Crafting Human Experiences at Scale

Quote from Bikash Pathak's interview with rockbird media: "For digital initiatives to succeed, they have to start and center around customer experience elevation. If businesses are to drive meaningful personalization, the prime focus needs to be on data. But for me, the most important bit is to startrather than waiting for that perfect moment to arrive."

Shifting Paradigms: Bikash Pathak on Making the Customer King in a Rapidly Changing Landscape

Mayank Singh, speaker for RESA Singapore 2024, with a quote saying "The key to everyone is that as soon as you see the technology which is getting created, have a framework in place."

Beyond the Pizza Slice: How Mayank Singh is Transforming Domino’s with Data and Dazzling Insight

A stock photo of 4 people having a discussion and "Customer Experience, Loyalty Marketing, Marketing Strategies, and Southeast Asia" written below

The Art of Loyalty Marketing: 5 Ways to Turn Customers into Brand Champions

2 happy Southeast Asian women walking outside with shopping bags. "Southeast asia", "AI", &"Customer Experience" are written below

AI-Driven Customer Experience: Southeast Asian Companies Lead the Charge

7 people posing for a selfie

7 UNIQUE STRATEGIES TO BOOST ENGAGEMENT AND CUSTOMER EXPERIENCE FOR GEN-Z

a woman shopping for clothes online looks at the AI-driven virtual try on options

The Rise of AI-Driven Virtual Try-Ons and Customization in Online Shopping

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